Politique de confidentialité

1. Le Champ d'application

This policy describes the personal data the Company collects from individuals, how it is processed, shared with third parties, and secured.

Cette politique couvre les informations relatives à toute personne physique identifiée ou identifiable. Une personne est considérée comme identifiable lorsqu'elle peut être directement identifiée, ou lorsqu'elle peut l'être par le biais d'une combinaison d'informations supplémentaires que nous détenons ou auxquelles nous avons accès.

1.3 Pour les besoins de la présente Politique, le terme « traitement » désigne toute opération impliquant l'utilisation ou la collecte de Données Personnelles, y compris leur gestion, structuration et stockage.

Our services are intended for general audiences and are not designed for individuals under the age of 18. We do not knowingly collect information from minors, nor do we knowingly permit them to use our services. If we become aware that information relating to a minor has been collected, we will delete it promptly.

2. Quelles données personnelles détenons-nous à votre sujet

2.1 Lorsque vous accédez à nos services et canaux ou visitez notre site web, nous collectons des Données Personnelles. Dans certaines situations, nous pouvons vous demander de fournir ces Données Personnelles.

In some cases, we collect your personal data by analyzing how our Services and service channels are used, or by receiving your information from third-party partners.

3. Aucune obligation de divulguer des informations personnelles

You are not required to provide us with personal data. However, choosing not to may prevent us from delivering our Services or granting you access to the website.

4. Quelles données personnelles nous collectons

4.2 The information collected does not constitute personal information and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share with us when connecting to a third-party online trading platform through our services.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions includes your full name, address, phone number, and email address.

5. Base juridique et motifs du traitement des données personnelles

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

For more information on the processing carried out to safeguard legitimate interests, please contact us by email.

5.4 Voici la liste des raisons et des bases juridiques pour lesquelles nous pouvons utiliser les informations que vous nous fournissez :

6. Transfert de données personnelles à des tiers

6.1 The Company may also share Personal Data with third-party service providers that support our operations, including hosting and storage, IP address information, and user experience analytics.

You may also request that we transfer certain personal data to third-party trading platforms. In such cases, the personal data you provide will be shared with those platforms. Their use of your personal data is governed by their own privacy policies. Your personal data may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access the resources needed to improve and optimize the products and services offered to its clients.

6.4 Where necessary to protect the rights or assets of third parties, the Company may disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or acquirers, or with lenders to the Company or any other group company, in connection with such a transaction (including the transfer or sale of assets belonging to the Company or any other group company), or in connection with a merger, restructuring, consolidation, or bankruptcy involving the Company or any other group entity.

7. Cookies et services de tiers

We may use third-party services, such as advertising providers or analytics companies, on our website. These third parties may also use cookies or similar technologies.

Cookies are small text files placed on your device whenever you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and tailor products and services to your interests. Cookies are also used for statistical and analytical purposes.

Some cookies we use are session cookies — downloaded temporarily to your device and active only until you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies allow the Website to recognize you as a returning user and enable you to resume your visit.

7.5 Please note that disabling cookies may cause some or all website features to function incorrectly.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservation des données personnelles

8.1 The Company will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for any longer periods permitted under applicable laws, regulations, policies, and orders.

8.2 We will share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue sharing your data for an additional 12 months.

8.3 We regularly review the personal data we hold to confirm it is no longer needed.

9. Virements internationaux

Your personal data may be transferred to other countries, including to third-party countries or international organizations. The Company takes all necessary measures to protect the personal data you provide and to ensure that users can exercise their rights and access effective legal remedies.

The Company can provide information about the security measures it implements to protect your Personal Data transferred to third countries or international organizations. Contact us at: support@solidenegocerine.com

10. Sécurité des données personnelles

10.1 We have implemented appropriate organizational and technical measures to protect personal data, including safeguards against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be maintained free from error. We are not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data, including Personal Data disclosed due to transmission errors, unauthorized third-party access, or other causes beyond our reasonable control.

In certain circumstances — such as legal obligations or requirements outside our control — we may be required to share your Personal Data with third parties, including public authorities. In such cases, we have no control over how those third parties protect your Personal Data.

10.4 Personal data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any personal data you transmit to us online.

11. Hyperliens vers des sites web tiers

Our website may contain links to third-party sites and applications. These are not operated or supervised by the Company, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through such sites or applications.

11.2 Before accessing or using any third-party websites or applications, we recommend reviewing their privacy policies. We also advise caution when sharing any Personal Data with those third parties.

12. Modifications de la présente politique

12.1 This Policy may be updated at any time. When changes are made, the revised Policy will be published on our website.

12.2 When we make material changes to this Policy, we will notify you through means we consider appropriate and post an announcement on our website.

12.3 Unless otherwise stated, any changes take effect upon publication of the revised Policy.

13. Vos droits

You have the right to request that we verify the accuracy of your personal data, correct any errors, and delete any personal data we no longer need. You may also restrict the scope of how your personal data is processed.

13.2 If you reside in the EEA, please refer to this page. These rights apply to the Personal Data you provide to us. To exercise any of these rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of your Personal Data that the Company holds and processes. Upon request, the Company will provide an electronic copy of your Personal Data currently under processing. A reasonable fee may apply for additional copies. Where requested, data will be provided in electronic format. The right of access must not infringe on the rights and freedoms of others. Where a request would prejudice another person's rights or freedoms, the Company may refuse or limit the scope of that request.

13.4 Right of Rectification The Company is entitled to correct inaccurate Personal Data. You have the right to request that any incomplete Personal Data held about you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure You may request erasure of your Personal Data on the following grounds: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of your Personal Data where that processing is based on our legitimate interests or those of a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation to which we are subject. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or member state law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrictions on Processing If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where a restriction is in place, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where there is a substantial public interest ground within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access the Personal Data you have provided to the Company. You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer does not affect the rights or freedoms of others.

13.8 Right to Object You have the right, at any time, to object to the processing of your Personal Data where that processing is based on the legitimate interests of the Company or a third party. This right is not limited to profiling based on those legitimate interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or that are necessary for the establishment, exercise, or defence of legal claims, we may continue that processing. With respect to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the competent supervisory authority. Complaints may be submitted to a supervisory authority established by a Member State to protect the fundamental rights of individuals with respect to the processing of Personal Data within the European Union. European Union and Member State laws may limit the rights relating to your Personal Data described in this section 13.

Conformément aux droits énoncés à la section 13 du présent accord, nous répondrons à votre demande dans un délai d'un mois suivant sa réception. Ce délai peut être prolongé jusqu'à deux mois si la nature ou le volume des demandes le justifie. Le cas échéant, nous vous informerons de cette prolongation et de ses motifs dans le mois suivant la réception de votre demande.

13.11 Unless otherwise restricted under Article 13 of the law, information provided in response to a request made under your Article 13 rights will be supplied at no charge. Where a request is unfounded or excessive — including repeated requests — we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also decline to act on the request.

If we have reasonable doubts about the identity of the person who submitted your request, we may ask that individual to provide satisfactory verification of their identity.